7mesh products are guaranteed against defects. If you wear it out, good for you – but until then, it’s on us!
Unfortunately no matter how well product is made, faults can occur. We guarantee our products against defects in materials and workmanship for the natural lifetime of the product. 7mesh repairs or replaces warranty items at our discretion, with every effort made to repair items where possible. Please note that products damaged through normal wear and tear are not considered faulty. For non-warranty items we request that you cover the cost of shipping the item to us, and we will do our best to repair or replace your gear at reasonable cost.
The majority of our warranties are processed and repaired at our Head Office in beautiful Squamish, BC. If you are located in Europe we will have your warranty processed at the Outdoor Repair facilities in Switzerland.
In cases of repair or warranty, where damage is not due to defect in materials or workmanship, we request that you cover the cost of shipping your order to HQ. We will do our best to complete the repair at no, or minimal cost to you, as well as provide free return shipping
Please visit the Warranty and Repairs Page to submit a warranty request. We will get back to you as soon as possible.